Our seeds are guaranteed to germinate at or above federal germination minimums when given the proper moisture, temperature, and light conditions required for the variety. If you believe that you supplied the correct germination environment and did not receive suitable germination (as indicated on the upper-right hand corner of the packet), please contact us so we can address the problem. Our liability is limited to the cost of sale of the packet of seed--not the value of a harvestable crop.
Forms of Payment Accepted
Our website accepts credit and debit cards in the following networks: Visa, Mastercard, American Express, or Discover. Checks or money orders submitted by mail are also accepted; please not that with these payment methods, your order will not ship until the payment has been received and the funds have been cleared at the bank. For in-person sales, credit cards, checks, money orders, and cash are all accepted.
All items in our catalog--including membership--are taxable. Sales tax applies to all deliveries made within New York State. State law requires us to charge the tax rate applicable in the jurisdiction to which the delivery is sent. When checking out, please select your appropriate jurisidiction; tax will be determined for you automatically. No sales tax applies to orders shipped outside of New York State.
Domestic Shipping Policy
We ship via first-class USPS mail, which means we are usually able to ship to PO boxes. All orders received from November 1st through May 15th--except those received during the first two weeks of January--ship within 72 hours. From May 15th until November 1st, orders ship on Mondays and Fridays only--usually still within 72 hours. Orders shipped to addresses within the Hudson Valley, Capital District, or New York metropolitan region typically arrive within one or two days after shipping (a total wait time after ordering of two to four business days). Orders shipped to addresses outside of these regions typically arrive within two to four days after shipping (a total wait time after ordering of three to seven business days). If you need a faster delivery, please contact us, being sure to include both your e-mail address and phone number, and we will let you know if expedited service is available (it varies depending on our schedule).
International Shipping Policy
We ship to Canada via USPS International Mail. If you live outside the U.S. or Canada and place an order with us, you may select the international shipping option. However, all orders outside of te U.S and Canada ship at your own risk. We do not guareentee shipments to other countries, and will not refund or reship missing international packages.
Shipping FeesWe ship all retail orders via USPS. Our rates are determined dynamically by USPS based on the weight of your order and your location. We add a very modest handling fee when calculating your final rate. Customers can now select First-Class, Priority, or Express shipping at checkout.
Some orders include backordered items; your one shipping fee covers all mailings necessary to complete your order.