Yes, unopened, undamaged, non-seasonal items can be returned to us within 30 days of purchase for a full refund. Live plant and seasonal items such as tubers, bulbs, potatoes, garlic, etc. are non-returnable.  When returning non-damaged goods, the buyer is responsible for shipping charges. We advise that customers returning goods select a shipping method that provides a tracking number in order to verify receipt of the goods to our office. Cash refunds are not available for products ordered via our website. Refunds will be made to the payment card used to place the original order. Refunds are made within three business days of receipt of returned goods at our office.

To begin the return process, please contact us to make arrangements before you send your items back. We will promptly advise you of the shipping address and help you resolve any concerns related to your order.

If you suspect your package has been lost or stolen, please contact us immediately. If your order is shown as delivered, our policy is to wait seven days from time of delivery. If you do not receive your package within that time frame, please contact customer service and we will either send you a replacement package immediately, or refund your order. If your order is lost in transit for over one week beyond the expected delivery date, we will automatically send you a replacement package or refund your order.
 PLEASE NOTE: All orders over $100 are insured by the USPS. If your order matches the above, we require you to file a claim with USPS. Once you complete your claim, we ask that you give us your claim number, so that we can complete the claim and you will receive a response from the carrier. For any other questions or concerns, please reach out to us via email at mail@hudsonvalleyseed.com or by phone (845) 204-8769.

If you receive any incorrect, damaged or missing items in your order, please contact Hudson Valley Seed Co directly at mail@hudsonvallyseed.com or 845-204-8769. We will gladly correct any mistakes we’ve made as quickly as we can.

Please let us know if you have growing and/or germination issues. We are always happy to help when we can. We test all of our seeds for germination twice each year and will do our best to provide solutions.

Email us at mail@hudsonvalleyseed.com or call us at 845-204-8769 Monday - Friday 9-5 and Saturday - Sunday 10-4.

If you have placed an order of Dahlias, Potatoes, Garlic, Shallots, Sunchokes, Fall-Planted Bulbs or live Seedlings, you may cancel your order within 7 days of purchase as long as your order is not already in the shipping process.  Any seasonal items cancelled after 7 days will incur a 20% restock fee, which will be deducted from your refund.  All live plant products, which include seedlings, dahlias, potatoes, sunchokes, garlic, shallots, and bare root trees. are non-returnable.  If you have experienced a quality issue with your seasonal item, please contact us. 

Email us at mail@hudsonvalleyseed.com or call us at 845-204-8769 Monday - Friday 9-5 and Saturday - Sunday 10-4.