Yes, unopened, undamaged, non-seasonal items can be returned to us within 30 days of purchase for a full refund. Live plant and seasonal items such as tubers, bulbs, potatoes, garlic, etc. are non-returnable.  When returning non-damaged goods, the buyer is responsible for shipping charges. We advise that customers returning goods select a shipping method that provides a tracking number in order to verify receipt of the goods to our office. Cash refunds are not available for products ordered via our website. Refunds will be made to the payment card used to place the original order. Refunds are made within three business days of receipt of returned goods at our office.

To begin the return process, please contact us to make arrangements before you send your items back. We will promptly advise you of the shipping address and help you resolve any concerns related to your order.

Lost in Transit: If you suspect your package has been lost in transit, please contact us immediately. If your order is shown as delivered, our policy is to wait seven days from time of delivery. Frequently the USPS will mark packages as "Delivered" when loading their trucks and not at the actual time of delivery. If you do not receive your package after that time frame, please contact customer service and we will either send you a replacement package immediately, or refund your order.

Suspected Stolen: If you suspect that your order has been stolen or tampered with, please file a claim with the carrier. You may also need to file a police report depending on the order total. After your claim has been filed, please contact us with your claim number and we will provide any necessary supporting documents. HVSC is not responsible for any packages that have a proof of delivery.  Business, Renters and Home Owners Insurance Policies likely cover indemnity.

Damage: If your package arrives damaged, please contact us via email including pictures. For orders totaling $50 or more, we require that the purchaser file a claim with the carrier before we reship the order. Once the claim has been filed, HVSC will send out a replacement.

Please reach out to us via email at mail@hudsonvalleyseed.com or by phone (845) 204-8769.

Please inspect your package upon receipt and report any missing or damaged items within to us within 30 days at mail@hudsonvallyseed.com or 845-204-8769. We will gladly correct any mistakes we’ve made as quickly as we can.  Defective, incorrect or missing items reported outside of the 30-day window will not be replaced.

Please let us know if you have growing and/or germination issues. We are always happy to help when we can. We test all of our seeds for germination twice each year and will do our best to provide solutions.

Email us at mail@hudsonvalleyseed.com or call us at 845-204-8769 Monday - Friday 9-5 and Saturday - Sunday 10-4.

If you have placed an order of Dahlias, Potatoes, Garlic, Shallots, Sunchokes, Spring or Fall-Planted Bulbs or live Seedlings, you may cancel your order within 7 days of purchase, granted that the order has not entered the fulfillment process. Any seasonal items cancelled after the 7 day window will incur a 20% restock fee, which will be deducted from your refund. All live plant products, which include seedlings, dahlias, potatoes, sunchokes, garlic, shallots, and bare root trees, are non-returnable. If you have experienced a quality issue with your seasonal item, please contact us within 7 days of receipt at mail@hudsonvalleyseed.com or call us at 845-204-8769 Monday - Friday 9-5.

If you have received damaged or spoiled items, we will be happy to replace the items, if available, or to issue a refund or store credit. Unfortunately, due to system limitations, we are unable to issue refunds for any orders over 6 months. In the event that a refund is warranted 180 days or more after purchase, we will provide you with a store credit.

Email us at mail@hudsonvalleyseed.com or call us at 845-204-8769 Monday - Friday 9-5.